Frequently Asked Questions

For Owners and Suppliers

For Owners

Is Restaurant Journey free for restaurant owners?

Yes. Sign up, create your business, follow the Journey and publish requests to vetted suppliers — all free. The first 3 chapters of the Journey are explicitly free with no credit card required.

What does the Journey include?

A 14-chapter roadmap personalized for your state, county, city and concept. It covers federal, state, county and city licensing, food & health compliance, lease, build-out, FF&E, finance, personnel, marketing and technology.

How does document expiration work?

When you upload a license, permit, certificate or insurance to a Journey task, we run OCR with Google Cloud Vision to extract the expiration date. We then notify you 90 / 30 / 7 days before expiration via email and push.

What if my city doesn't have a template yet?

We use a fallback statewide template + AI (Gemini) to generate a personalized roadmap for your jurisdiction in real time. Our team manually verifies the AI-generated content within 48h.

Can I have multiple businesses in the same account?

Yes. You can run multiple restaurants in different cities — each business has its own Journey, its own documents, its own request inbox. Switch between them at the top of your dashboard.

How do I hire a supplier?

Publish a free request from any task in your Journey or from the Requests tab. You'll receive up to 3 proposals from suppliers in your area filtered by category and zip code. Pick your favorite — that's it.

Do I pay Restaurant Journey to hire a supplier?

No. Hiring is between you and the supplier. We only facilitate the introduction. Suppliers pay us to unlock leads.

What if I have a problem with a hired supplier?

Leave a review. Our team monitors low ratings and removes suppliers that consistently underperform.

For Suppliers

Do quotes expire?

No. Quotes never expire — buy them whenever you want and use them at your own pace.

How much does verification cost?

$20 one-time per profile (professional or business). The verification gives you the blue badge in the public directory.

How many suppliers can compete for the same lead?

Maximum 3. Once 3 suppliers unlock a lead, it closes — no oversaturation.

Can I have multiple profiles?

Yes. One personal professional profile + N business profiles (your own or as approved collaborator). Switch between them Netflix-style in your navbar.

Do collaborators pay verification?

No. Only the business owner pays $20 per business. Approved collaborators don't pay anything.

What payment methods do you accept?

All major credit and debit cards via Stripe Checkout.

How long does verification take?

Manual review within 48 hours after payment. You'll receive an email when your blue badge is live.

Can I refund unused quotes?

In v1.0 quotes are non-refundable — but they never expire, so you can always use them later. We're working on a refund policy for unused quotes after 12 months of inactivity.